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Sales Lead Generator

Job Details

Location:
US
Category:
Customer Service
Employment Type:
Full-time
Job Ref:
503637
Salary:
$15.00 per hour

 COME JOIN OUR DYNAMIC TEAM!

At The Family Security Plan, our focus is on the employee and their growth. From your first day with us, you’ll be joining a company that values everyone’s opinion, rewards and recognizes exemplary work, and prioritizes diversity, equity, and inclusion. You will be part of a culture that cares about you and also loves to have fun! We make a difference in people's lives every day. 

What's in it for you? 

  • $15.00 hourly base, onboarding incentive up to $1000, and monthly incentive where you can earn up to $500!
  • An extensive total rewards package - 401K and matching, medical, dental, and vision insurance, extensive PTO, as well as a volunteer day (VTO) annually to give back to the community!
  • Part-time and Full-time positions are available!

What experience/skills contribute to a successful Customer Connect Specialist?

  • Previous experience in a Call Center environment - preferred 
  • High School diploma or equivalent - required
  • Strong organizational skills
  • Excellent verbal and written communication skills
  • Sense of urgency
  • Excellent and professional verbal and written communication skills.
  • Prior customer service experience preferred.
  • Excellent customer service, interpersonal, computer, telephone and email skills
  • Ability to multi-task various campaigns.
  • Ability to be adaptable and flexible.
  • Skilled in working in a high-pressure team-environment.
  • Database experience preferred.
  • Ability to train on CRM system.
  • Exhibit interpersonal savvy with customers.
  • Ability to navigate computer and phone system efficiently and effectively while simultaneously addressing the needs and concerns of the member.
  • Self-Motivated and driven for results.
What to expect in this role:

The Customer Connect Specialist is a lead generating position for various sales channels. This position involves contacting active and non-active credit union members for review and/or updates of their insurance policies. This position requires extensive research on existing member lists and proper documentation.
Make 170+ outbound calls a day to members and meet daily benchmark of 15+ transferred calls per day.
Interpret and research information in database.
Receive inbound calls professionally and triage to appropriate sales channels. 

If you are self-motivated and care about people, apply now!

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"Great place for a career!"
– Current Employee