IT Support Specialist

About the Role

We are looking for a proactive and customer-focused Help Desk Support Specialist to join our team. In this role, you will provide hands-on technical support to ensure the smooth operation of our IT systems and assist employees with a range of hardware, software, and network-related issues. If you have a passion for problem-solving and thrive in a collaborative environment, we’d love to hear from you.

Key Responsibilities

• Troubleshoot and resolve technical issues reported by end-users across hardware, software, and networking systems.

• Set up and configure workstations, ensuring new employees have a seamless onboarding experience.

• Manage user accounts, permissions, and access controls.

• Support and maintain IT infrastructure, including servers, network equipment, and security systems.

• Monitor system performance and network stability, responding swiftly to any disruptions.

• Maintain and document support activities using ServiceNow or a similar ticketing system.

• Implement and administer Group Policy Objects (GPOs) for system configuration management.

• Assist in setting up and maintaining secure VPN connections for remote access.

Qualifications

• Proficiency with Windows Server environments and IT infrastructure management.

• Strong knowledge of operating systems, computer hardware, and networking concepts.

• At least 1 year of experience in a help desk or technical support role.

• Hands-on experience with ServiceNow or similar IT ticketing systems (preferred).

• Solid troubleshooting skills for software and hardware issues.

• Ability to prioritize tasks and manage time effectively in a dynamic environment.

Benefits

• 401(k) retirement plan

• Health, dental, and vision insurance

• Paid time off (PTO)

• Career growth and learning opportunities

Additional Information

• Experience Required:

  • Software troubleshooting: 1 year (required)

  • IT support: 1 year (required)

Join our team and be part of a company where your technical skills and customer focus will make a real impact!