Call Center Coordinator

Organized, Proactive, People-Focused? Lead the Charge as Our Call Center Coordinator!

About the Role

We are seeking a detail-oriented and proactive Call Center Coordinator to join our Customer Connect team. This position plays a vital role in managing scheduling operations, overseeing campaign execution, and supporting cross-functional call center teams. Ideal candidates will have a background in call center operations, strong Excel skills, and a passion for organization and communication.

Key Responsibilities

Scheduling & Attendance Management

• Create and update daily and monthly work schedules multiple teams using Excel
• Coordinate Hybrid team schedules with field managers and representatives
• Monitor attendance and break times across departments using CISCO Supervisor tools

Campaign Coordination

• Manage and update CRM campaign dashboards
• Assign or reassign call center staff to campaigns
• Coordinate setup of campaign phone routing and triggers
• Ensure agents are placed in correct CCX campaign queues
• Communicate campaign details, launch dates, and team assignments to all stakeholders
• Maintain a shared campaign calendar and visual wallboard

Payroll & Reporting

• Handle weekly Paychex approvals for multiple teams
• Deliver reports as needed to management

Cross-Team Collaboration

• Attend campaign planning and status meetings
• Support contest and incentive tracking in partnership with the Business Information Analyst
• Contribute to special projects and initiatives within the broader Customer Connect organization

Qualifications

Minimum Requirements:

• 2–5 years of experience in a call center environment
• Associate’s degree
• Proficiency in Microsoft Excel and Word
• Strong organizational and time management skills
• Excellent verbal and written communication skills
• Team-oriented mindset

Preferred:

• Prior experience in a call center coordination or scheduling role
• Bachelor’s degree

Core Values We Look For

We’re committed to fostering a workplace culture that reflects our values:

• Caring – Treat others with kindness and empathy
• Integrity – Do the right thing, always
• Drive – Strive for excellence in everything you do
• Passion – Bring energy and commitment to your work
• Resilience – Stay strong and adaptable in the face of challenges

Work Environment

• Location: Hybrid M-W in office, Thurs & Friday remote
• Schedule: Monday–Friday, 9:00 AM–5:00 PM

Ready to join a supportive, fast-paced, and mission-driven team? Apply now and help us elevate our call center operations to the next level!